Incident Responder

What it is

Incident Responder is an AI-driven operational capability embedded in the Facets platform that accelerates detection, diagnosis, and resolution of infrastructure and deployment incidents. It bridges the gap between alert noise and root-cause clarity by correlating signals across Kubernetes, cloud infrastructure, deployment history, and application logs — in real time.

Core Capabilities

1. Deployment Failure Diagnosis Praxis inspects failed releases end-to-end — pulling structured error traces from release logs, correlating them with resource configurations, and surfacing the likely failure domain (misconfiguration, dependency timeout, infra drift, image pull failure, etc.).
2. Kubernetes Incident Investigation Using read-only cluster access, Praxis queries pod states, events, resource limits, and container logs across namespaces. It identifies CrashLoopBackOffs, OOMKills, scheduling failures, and misconfigured probes without requiring direct kubectl access from users.
3. Log-Driven Root Cause Analysis The built-in log analysis pipeline ingests raw release and runtime logs, extracts actionable error signals, strips noise, and returns a structured diagnosis — including probable cause, affected resources, and recommended remediation steps.
4. Cross-Layer Correlation Praxis connects dots across layers: a Kubernetes pod failure may trace back to a Terraform misconfiguration, a missing environment variable, or a broken dependency chain. It reasons across the full Facets resource graph to identify upstream causes.
5. Guided Remediation Beyond diagnosis, Praxis recommends targeted remediation actions — whether triggering a hotfix deployment, correcting a resource configuration, or escalating to the operations team for a custom deployment.

How It Works

How to set it up?